Support
Raise a ticket.
For clients with work in progress. Tell us what has happened, how urgent it is, and who it should reach — it lands directly in our system rather than in an inbox.
Not a client yet, or want to talk about a decision rather than a problem? The contact page is the right place.
If the form doesn’t load — some corporate networks block embedded frames — open it directly at pm.canzuki.com, or email info@canzuki.com and we’ll raise it for you.
What happens next
It reaches a person, not a queue.
Tickets are picked up by whichever of us knows the system in question. You’ll get a reply from a named person, and the ticket stays open until the underlying problem is resolved rather than until the symptom stops.
If something is urgent and production is affected, mark the priority accordingly and email info@canzuki.com as well, so it isn’t waiting on someone opening the queue.