Problem first. Platform last.
The technology is rarely the hardest part.
Canzuki is an independent CX technology advisory firm. We help organisations work out what to buy, what to build, what to leave alone and what to stop paying for — before the contract is signed.
For executives making material decisions about customer operations, technology, procurement and transformation.
The problem we work on
Every vendor can demonstrate impressive AI. None of them can tell you whether your organisation is ready for it.
Organisations investing in customer experience, contact-centre platforms and AI are being presented with more capability than ever before. The harder question is whether it will actually work here.
Technology cannot compensate for fragmented data, organisational boundaries, undocumented business rules or an operating model that is not ready for what is being bought. Discovering those problems after the contract has been signed is an expensive way to find them.
The signature idea
The platform sits on three foundations. It carries only as much weight as they will bear.
Take one away and see what the automation can no longer do. Select a foundation to remove it.
Your organisation
How we are paid
Independence, stated plainly.
Sometimes the right recommendation is to buy less, fix something first — or buy nothing at all. Our advice is independent, and any commercial interest is disclosed before you act.
- We don’t set out to sell you a platform.
- Our recommendation never depends on you buying anything from us.
- If we stand to earn from what we recommend, we say so before you act on it.
- You can take any recommendation to another supplier, and we’ll help you do it.
Where to start
Two ways in.
Foundation First assessment
A defined, fixed-price assessment of whether your organisation is ready to make a CX platform or AI decision. Boundary, deliverables, timing and acceptance criteria agreed before work begins.
How the assessment works →The Customer Fit RFP checklist
Eight questions that should be in every contact centre technology RFP, but almost never are. None of them can be answered with a yes.
Read the eight questions →Who does the work
Senior people. Doing senior work.
Canzuki engagements are delivered by experienced practitioners, not handed down through a consulting pyramid. Our experience spans CX transformation, CCaaS, AI and automation, communications infrastructure, data, vendor selection and complex technology programmes.
You engage the people whose judgement you came for.
Start the conversation
If a platform or AI decision is coming, the cheapest time to test the foundation is before the contract is signed. A first conversation is short and costs nothing.
Or email info@canzuki.com directly.