Unlocking the Power of Verint AI

AI in the Avaya Contact Centre: Canzuki's Expert Approach

Ok, humour me...I'm in F1 mode still...it's Japan this weekend!

I like to think of Canzuki as the Avaya pit crew, the team that ensures communication systems run like a well-oiled machine. But there’s more to it than trying to change the Soft tyres to Hard in under 3s. We also specialise in bringing the added power of Verint to Avaya set-ups, making them work even harder for businesses - this means a tyre change of around 2.7s :)

Verint brings a suite of tools that work alongside Avaya systems, helping to understand customers better and respond more effectively. It's like giving Avaya systems a boost, allowing them to handle customer interactions with greater intelligence. It’s about more than just adding fancy features; it’s about making contact centres more efficient and improving the experience for customers.

Imagine being able to direct calls to the most suitable agent based on what the customer is saying, not just what they've pressed on the keypad. Or having online chat tools that can answer common questions instantly, freeing up teams to deal with more complex issues. Verint makes this possible, and Canzuki knows how to make it work seamlessly with Avaya systems.

The tyre strategy - We don’t just drop in Verint and leave it to be figured out. Our team understands Avaya inside out, and we use that knowledge to tailor Verint’s capabilities to specific needs. We'll look at how Avaya systems are currently working, identify areas for improvement, and then implement Verint solutions to make those improvements a reality. We know when to make the tyre change and what to change to and it always helps that we know when to use the safety car to our advantage.

The benefits are clear: happier customers who get their problems resolved quickly, more efficient agents who can focus on the tasks that require their expertise, and a contact centre that runs more smoothly overall. We can help use Verint to analyse customer interactions, identify trends, and make informed decisions about how to improve service. It’s about using the data already available to make contact centres work smarter.

Our approach is straightforward. We listen to needs, we understand challenges, and we provide practical solutions. We're not interested in jargon or flashy presentations; we're interested in getting results. And we’ll be there to support every step of the way, ensuring Avaya and Verint systems work together seamlessly.

If you've made it to the end of this article, take away this: Canzuki helps unlock the full potential of Verint within Avaya contact centres. We make them work better, smarter, and more efficiently, delivering real benefits to businesses with a clear and practical approach. Oh and we win the race and the constructors championship! :)

Call us at +61 2 7227 9388 or email hello@canzuki.com