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AI readiness check

Is the foundation ready for the platform?

Eighteen questions on the things that decide whether AI works in a contact centre, none of which are about the platform. About six minutes. If you are ready, it will say so.

Start the check
A platform decision resting on three pillars: organisational alignment, data integrity and systems clarity. The data integrity pillar is drawn dashed and falls short of the decision, leaving a gap marked with a question mark. What a platform decision stands on The decision platform, RFP, AI Organisational alignment ? Data integrity Systems clarity Find the gap before the platform does.
A platform decision resting on three pillars. The data pillar falls short, leaving a gap. The decision Alignment ? Data Clarity Find the gap before the platform does.

Readiness check v1.10 · 31 October 2026

Why these questions

They come from Foundation First and the Customer Fit RFP Checklist. Three are about the foundations a platform stands on: whether your teams share data, whether your systems agree about the customer, and whether you know how your operation actually works. The fourth is about the decision itself.

A vendor can help you answer any of them, and many will offer to. But they are questions about your organisation, and the answers need to be yours before the RFP goes out, not supplied by the people bidding for the work.

What happens to your answers

They stay in your browser. Nothing is sent anywhere unless you ask for the guides, and then only your answers, your name and your email address, so that the email can match your result. If you accept analytics cookies, we also count when a check is started and finished and which result came up, never the answers themselves.